PROMOINK LLC, doing business as PromoInk AI ("PromoInk," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://promoinkai.com/, use our online tools, request a quote, place or inquire about an order, contact customer service, or communicate with us by email, telephone, chat, or text message.
01Information We Collect
We may collect:
- Contact information, including your name, company or organization, email address, telephone number, billing or shipping address, and account details.
- Quote and order information, including products, quantities, artwork, logos, event or delivery dates, budget, order numbers, production requirements, shipping information, approvals, and customer-service messages.
- Payment and transaction information. Payment card information may be processed by our payment service providers; we may not directly store complete payment card numbers.
- Communications and preferences, including messages sent through forms, live chat, email, telephone, or SMS, and your marketing and messaging preferences.
- Device and usage information, including IP address, browser type, device type, pages viewed, referring URLs, cookies, and similar technologies.
- Information you voluntarily provide through PromoInk AI tools, product searches, uploads, or design features.
- AI Campaign Advisor conversations. When you use our AI Campaign Advisor, we store your conversation, including your questions, the page where you started, your language, and the products the advisor suggested. We use it to answer your request, follow up on quotes, and improve our recommendations. If you share your email or phone number in the conversation, or if you are signed in to your account, we may add the conversation to your customer record in our CRM so our team can help you
Please do not upload confidential information or personal information that is not necessary for your quote, design, order, or support request.
02How We Use Information
We may use information to:
- Respond to inquiries and provide product recommendations, quotes, artwork assistance, order support, shipping updates, and customer service.
- Create, process, fulfill, and administer orders and transactions.
- Communicate about account, quote, order, production, artwork, delivery, and support matters.
- Send marketing or promotional communications when permitted by law and consistent with the consent you provide.
- Operate, secure, maintain, personalize, and improve our website, services, and AI-assisted tools.
- Prevent fraud, abuse, security incidents, and unlawful activity.
- Comply with applicable law, enforce our agreements, and protect our rights and the rights of others.
03SMS and Mobile Information
If you provide a mobile telephone number and opt in to receive text messages, we may send informational, transactional, customer-care, or promotional messages consistent with the consent you provided. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for help.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We do not sell, rent, or share text-messaging originator opt-in data or consent with third parties for their own marketing or promotional purposes.
We may share mobile information with vendors and subcontractors that help us provide supporting services, such as communications platforms, customer service, order fulfillment, hosting, fraud prevention, and technical support. Those providers may use the information only to perform services for PromoInk and must protect it. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties for marketing or promotional purposes.
For program details, see our SMS Terms and Conditions at https://promoinkai.com/sms-terms.
04How We Disclose Information
We may disclose information:
- To service providers that perform services for us, including website hosting, CRM, communications, payment processing, analytics, design, production, fulfillment, shipping, and customer support.
- To suppliers, decorators, carriers, and business partners as reasonably necessary to prepare quotes, produce goods, fulfill orders, deliver shipments, or resolve support matters.
- In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
- When required by law, legal process, or governmental request, or when reasonably necessary to protect rights, safety, property, or prevent fraud or abuse.
- With your direction or consent.
We do not sell or rent personal information for money. Nothing in this section permits sharing mobile opt-in data or SMS consent for third-party marketing or promotional purposes.
05Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand site use, improve performance, and support marketing. Browser settings may allow you to block or delete cookies, but some website features may not function correctly afterward.
06Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with law. Retention periods vary by the type of information and our legal and operational needs.
07Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
08Your Choices
You may:
- Unsubscribe from marketing emails by using the unsubscribe link in the message.
- Opt out of SMS messages by replying STOP.
- Request help with SMS messages by replying HELP or contacting us.
- Ask to access, correct, or delete certain personal information, subject to applicable law and legitimate recordkeeping needs.
To submit a privacy request, contact hello@promoinkai.com. We may need to verify your identity before completing a request.
09Children's Privacy
Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and address the matter.
10Third-Party Links and Services
Our website may link to third-party websites or use services operated by third parties. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of third parties.
11Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes may be communicated by additional means when required by law.
12Contact Us
PROMOINK LLC / PromoInk AI
5026 Tivoli Drive
Wesley Chapel, FL 33543
Email: hello@promoinkai.com
Phone: 813-576-2178