The PromoInkAI Brand-Ready Guarantee

Your brand should arrive looking its best

Ordering customized promotional products requires trust. You need the right product, accurate artwork, dependable service, and delivery that supports your event or campaign.

That is why every qualifying PromoInkAI order is protected by our Brand-Ready Guarantee.

Quality You Can Count On

Your products and decoration should materially match the item description, approved artwork proof, decoration method, colors, quantities, sizes, and other specifications shown in your final order confirmation.

If we make a production or decoration error, contact us within 10 business days after delivery. Once we verify the issue, PromoInkAI will provide an appropriate resolution, which may include:

• Reproducing the affected products
• Correcting the decoration
• Refunding the affected portion of the order
• Issuing an account credit, when accepted by the customer

PromoInkAI will determine the appropriate remedy in consultation with you based on the type and extent of the verified problem.

Artwork Confidence

We will provide a digital artwork proof for your approval before production begins on decorated orders.

Our team will review your submitted artwork for basic print readiness and help identify visible sizing, placement, or resolution concerns. Production will not begin until the required proof is approved.

You are responsible for carefully reviewing:

• Spelling, grammar, dates, telephone numbers, and website addresses
• Logo selection and orientation
• Artwork colors
• Decoration location and approximate size
• Product color, style, sizes, and quantities
• Event date and shipping information

Once a proof is approved, customer-approved details are not considered production errors.

Dependable Delivery

Tell us about your required event or in-hands date before placing your order. A delivery deadline is guaranteed only when PromoInkAI confirms it in writing on the final order confirmation.

If a confirmed deadline is missed solely because PromoInkAI or its production partner failed to ship according to the approved schedule, we will review the circumstances and provide an appropriate remedy for the affected order.

Delivery protection does not apply when a delay results from:

• Late artwork, proof, payment, or information from the customer
• Changes requested after approval
• An incorrect or incomplete delivery address
• Recipient unavailability or a refused shipment
• Carrier interruptions outside our reasonable control
• Severe weather, natural disasters, labor disruptions, government actions, or other events beyond reasonable control
• Customs, security, or regulatory delays
• Split shipments or delivery arrangements requested by the customer

We will still work with you and the carrier to resolve delivery problems as quickly as reasonably possible.

Product and Color Expectations

Promotional products and decoration processes may involve reasonable manufacturing variations.

Minor differences can occur in:

• Product dimensions
• Fabric texture or garment fit
• Dye lots and material colors
• Screen, embroidery, engraving, or print placement
• Imprint color and appearance
• Individual units within a production run

Computer screens and digital proofs cannot perfectly reproduce every physical product, fabric, ink, thread, or material color. Pantone matching is approximate unless an exact-match service is specifically offered and confirmed in writing.

Normal industry tolerances and minor variations that do not materially affect the product's appearance or use are not defects.

Samples and Product Selection

Physical samples may be requested before ordering when available. Sample availability, pricing, decoration, and shipping costs vary by product.

We recommend requesting a sample when product dimensions, material, fit, color, texture, or construction are especially important to your decision.

Unless otherwise stated in writing, blank samples are intended to help evaluate the product and do not represent the final decorated result.

Transparent Order Review

Before production, your order confirmation will identify the products, quantities, pricing, decoration details, estimated schedule, and applicable charges.

If something does not look right, tell us before approving the order or artwork proof. We want to correct questions before production—not after your products are made.

How to Report a Quality Problem

Contact PromoInkAI within 10 business days after receiving the order.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the affected products
• The approximate number of affected units
• Photographs of the shipping carton and label if damage occurred in transit
• The date by which a resolution is needed

Please keep the affected merchandise and original packaging until the claim is resolved. We may request additional photographs, representative samples, or return of the affected products. When PromoInkAI requires a return for a verified covered claim, we will provide return instructions.

What Is Not Covered

The Brand-Ready Guarantee does not cover:

• Customer-approved spelling, artwork, color, size, placement, or quantity details
• Customer-supplied artwork defects that were not reasonably visible during proof review
• Buyer's remorse or a change in preference after production begins
• Normal product, color, material, or decoration variations
• Damage caused by misuse, improper washing, improper storage, alterations, or ordinary wear
• Products used, distributed, resold, or modified before the problem was reported
• Unauthorized returns
• Delays caused by circumstances excluded under the delivery section
• Claims submitted more than 10 business days after delivery

Customized products generally cannot be returned or exchanged unless they contain a verified defect or PromoInkAI error covered by this guarantee.

Our Commitment

We want every PromoInkAI order to represent your organization with confidence. If something goes wrong, contact us promptly and give us the opportunity to make it right.

This guarantee applies to qualifying orders placed directly with PromoInkAI. Specific written terms in an approved quote, order confirmation, or separately negotiated agreement control if they conflict with this general guarantee.