Whether you are planning a new campaign or checking an existing order, we will help you find the right next step.
Contact PromoInk AI
Phone: 813-576-2178
Email: hello@promoinkai.com
Service Hours: 8 AM - 5 PM EST
Mailing Address: 5026 Tivoli Drive, Wesley Chapel, FL 33543
Order Support
Contact us for help with:
- Order status
- Product availability
- Quantity changes
- Artwork questions
- Proof approvals
- Production schedules
- Shipping and tracking
- Billing questions
- Returns and replacements
Have your order number ready so we can assist you faster.
Product Selection Help
Not sure what to order? Explore over 26,000 promotional products or use our Custom AI Campaign Advisor for personalized campaign ideas.
Artwork and Design Support
Use our click-to-order Virtual Designer to upload your logo, add text, explore placement options, and preview your design.
Our team can also help with artwork requirements, imprint areas, decoration methods, and proof questions.
Rush Production and Shipping
Eligible products may qualify for:
- 24-hour rush production
- 24-hour shipping options
- Expedited delivery
Availability depends on the product, quantity, inventory, artwork approval, order time, destination, and carrier service.
Price Match Guarantee
Found an eligible comparable product at a lower advertised price? Submit it for review under the PromoInk AI Price Match Guarantee.
Returns and Order Issues
If your order arrives damaged, incorrect, incomplete, or different from the approved proof, contact customer service as soon as possible.
Please include:
- Your order number
- A description of the issue
- The affected quantity
- Clear photographs when applicable
- Your preferred contact information
Shipping and Tracking
Once your order ships, use your tracking information to follow its progress.
Delivery dates may be affected by production approvals, inventory, destination, carrier delays, weather, or other circumstances.
Frequently Asked Questions
Can I change an order after it is placed?
Contact customer service immediately. Changes may not be possible once artwork is approved or production begins.
Will I receive a proof?
Proof availability depends on the product and ordering process. Do not approve a proof until all artwork, spelling, colors, placement, and quantities have been reviewed.
Do you offer rush service?
Eligible products may qualify for 24-hour rush production and expedited shipping.
Can you help me choose products?
Yes. Use our AI Campaign Advisor, browse our curated collections, or contact customer service.
How do I submit artwork?
Artwork can be uploaded through the product-ordering process or Virtual Designer. Contact us if you need help with file requirements.
How do I report a problem with my order?
Use the Order Issue form or contact customer service with your order number, photos, and a description of the problem.
We're Ready to Help
From product selection to final delivery, PromoInk AI is here to support your promotional-product campaign.