How Can We Help?

The Promo Ink AI customer-service team is here to help with product selection, artwork, online ordering, production, shipping, and order support.

Whether you are planning a new campaign or checking an existing order, we will help you find the right next step.

Contact Promo Ink AI

Phone: +1-866-970-8490

Email: hello@promoinkai.com

Service Hours: [INSERT-CUSTOMER-SERVICE-HOURS]

Mailing Address: 5026 Tivoli Drive, Wesley Chapel, FL 33543

Order Support

Contact us for help with:

• Order status
• Product availability
• Quantity changes
• Artwork questions
• Proof approvals
• Production schedules
• Shipping and tracking
• Billing questions
• Returns and replacements

Have your order number ready so we can assist you faster.

Product Selection Help

Not sure what to order? Explore over 26,000 promotional products or use our Custom AI Campaign Advisor for personalized campaign ideas.

Artwork and Design Support

Use our click-to-order Virtual Designer to upload your logo, add text, explore placement options, and preview your design.

Our team can also help with artwork requirements, imprint areas, decoration methods, and proof questions.

Rush Production and Shipping

Eligible products may qualify for:

• 24-hour rush production
• 24-hour shipping options
• Expedited delivery

Availability depends on the product, quantity, inventory, artwork approval, order time, destination, and carrier service.

Price Match Guarantee

Found an eligible comparable product at a lower advertised price? Submit it for review under the Promo Ink AI Price Match Guarantee.

Returns and Order Issues

If your order arrives damaged, incorrect, incomplete, or different from the approved proof, contact customer service as soon as possible.

Please include:

• Your order number
• A description of the issue
• The affected quantity
• Clear photographs when applicable
• Your preferred contact information

Shipping and Tracking

Once your order ships, use your tracking information to follow its progress.

Delivery dates may be affected by production approvals, inventory, destination, carrier delays, weather, or other circumstances.

Frequently Asked Questions

Can I change an order after it is placed?

Contact customer service immediately. Changes may not be possible once artwork is approved or production begins.

Will I receive a proof?

Proof availability depends on the product and ordering process. Do not approve a proof until all artwork, spelling, colors, placement, and quantities have been reviewed.

Do you offer rush service?

Eligible products may qualify for 24-hour rush production and expedited shipping.

Can you help me choose products?

Yes. Use our AI Campaign Advisor, browse our curated collections, or contact customer service.

How do I submit artwork?

Artwork can be uploaded through the product-ordering process or Virtual Designer. Contact us if you need help with file requirements.

How do I report a problem with my order?

Use the Order Issue form or contact customer service with your order number, photos, and a description of the problem.

We're Ready to Help

From product selection to final delivery, Promo Ink AI is here to support your promotional-product campaign.